Managing Your Subscription and Billing with Stripe

Managing payments for software should be straightforward. EZY uses Stripe, the industry standard for internet payments, to handle all subscriptions, invoices, and billing security. Here is how to manage your payment methods, download receipts, and control your subscription.

How Payments Are Processed

When you upgrade to EZY Pro, your payment information is handled directly through Stripe checkout. Your card numbers and banking details never touch EZY servers. Stripe uses bank-grade 256-bit encryption and is certified as a PCI Level 1 Service Provider.

You can choose between monthly billing or annual billing. Choosing annual billing saves you 20% compared to paying monthly.

Upgrading to Pro

Upgrading takes less than two minutes:

1. Visit the Pricing page or open your billing settings.
2. Select your billing frequency (Monthly or Yearly).
3. Click Upgrade to Pro.
4. Enter your card details on the secure Stripe checkout page and confirm.

As soon as the transaction completes, your account upgrades instantly. You do not need to wait or log out. Your limits increase immediately to 300 links per month, custom domains unlock, and full QR code styling becomes active. Review all features in our Free vs Pro Plans Guide.

Using the Stripe Customer Portal

You have full direct access to the official Stripe Customer Portal right from your account dashboard. To open the portal:

1. Head to your Profile Settings.
2. Click on the Billing & Plans tab.
3. Click the Manage Subscription in Stripe Portal button.

Inside the Stripe portal, you can perform several account actions:

How Cancellation Works

You can cancel your subscription at any time. There are no lock-in contracts, cancellation fees, or complicated support tickets.

When you cancel:

• You keep Pro access until your current period ends: If you paid for a month and cancel on day 10, your Pro features remain fully active for the remaining 20 days.
• Your short links stay online: Links you created while on Pro continue to redirect properly so you never break existing shared links.
• No unexpected charges: Once canceled, Stripe will not charge your card again unless you choose to reactivate.

Refund Policy & Digital Service Waiver

Because digital resources (such as instant link limits, custom domain allocations, and dynamic routing engines) are provisioned immediately upon checkout, all subscriptions waive the standard 14-day refund period.

Refunds are not granted for change of mind or unused billing intervals. We only review and offer refunds in rare, specific cases where an unresolvable technical fault on our platform directly prevents service usage and our engineering team is unable to fix it. If you experience an unresolvable technical issue, please submit a ticket through our Support Center for review.

Handling Failed Payments

If a recurring payment fails (for example, if a card expired or your bank flagged an international transaction), Stripe automatically retries the payment a few days later. You will also receive an email notification with a direct link to update your card.

Your account enters a short grace period while Stripe retries the card. Once updated, your account returns to regular standing automatically.