Privacy Policy

At EZY, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Please read this Privacy Policy carefully to understand our practices regarding your personal data.

We may collect the following types of information:

2.1 Account Information

• Name and email address
• Password (stored in encrypted form)
• Billing information and payment details
• Profile information (display name, avatar)

2.2 Service Usage Data

• Links created and their destinations
• QR codes generated
• Analytics data related to link clicks and QR code scans
• Feature usage patterns

2.3 Technical Data

• IP address and approximate location (country/city level)
• Browser type and version
• Device information (type, operating system)
• Login timestamps and session information
• Cookies and similar tracking technologies

We collect this information when you register for an account, use our service, create links or QR codes, or communicate with us.

We use your information for the following purposes:

3.1 Service Provision and Improvement

• To create and manage your account
• To provide our link shortening and QR code services
• To process payments and manage subscriptions
• To improve and optimize our service
• To provide customer support

3.2 Analytics and Reporting

• To provide you with analytics on your links and QR codes
• To generate aggregated, anonymized usage statistics
• To monitor service performance and reliability

3.3 Security and Compliance

• To authenticate your identity and secure your account
• To detect and prevent fraud, spam, or abuse
• To comply with legal obligations

3.4 Communication

• To send service-related notifications
• To communicate about your account or subscription
• To provide updates about new features or changes
• To send marketing communications (with your consent)

When you create links or QR codes through our service, we collect and process the following data:

4.1 Link Data

• Original URL (destination)
• Shortened URL
• Creation date and time
• Custom aliases (if specified)
• Tags or categories (if added)

4.2 QR Code Data

• QR code content (URL or other encoded information)
• Design customizations
• Creation date and time

4.3 Analytics Data

• Number of clicks or scans
• Geographic location of users (country/city level)
• Device and browser information of users
• Referrer information
• Time and date of clicks or scans

This data is used to provide you with analytics and insights about your links and QR codes. It helps you understand how your content is performing and who is engaging with it.

You can delete your links and QR codes at any time through your account dashboard. When you delete a link or QR code, the associated analytics data is also deleted within 30 days.

We may share your information in the following limited circumstances:

5.1 Service Providers

We work with third-party service providers who help us operate our service, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics services
• Customer support tools
• Email service providers

These providers are contractually obligated to protect your data and can only use it to provide services to us.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.

5.4 Protection of Rights

We may disclose your information to protect our rights, privacy, safety, or property, or that of our users or others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

When you subscribe to our paid plans, we collect and process payment and billing information:

6.1 Payment Processing

We use trusted third-party payment processors to handle credit card transactions. We do not store your full credit card details on our servers. Our payment processors maintain the security of your payment information in accordance with industry standards.

6.2 Billing Records

We maintain records of your billing history, subscription plan, payment dates, and related information for accounting purposes and to manage your subscription.

6.3 Refund Processing

If you request a refund within our 14-day refund period, we process this information through our payment processor. To request a refund, please contact us at our contact/support page..

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7.1 Security Measures

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Monitoring for suspicious activities
• Regular security updates and patches

7.2 Data Breach Procedures

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Depending on your location, you may have the following rights regarding your personal data:

8.1 How to Exercise Your Rights

You can exercise many of these rights directly through your account settings. For other requests, please contact us at contact us here..

8.2 Response Timeline

We will respond to your request within 30 days. In some cases, we may need additional time to respond, in which case we will notify you.

8.3 Limitations

In some cases, we may not be able to fulfill your request, such as if it would impact the privacy of others, compromise security, or involve disproportionate effort. If we cannot fulfill your request, we will explain why.

We use cookies and similar tracking technologies to enhance your experience on our service. These technologies help us:

• Remember your login status and preferences
• Understand how you use our service
• Improve our service based on usage patterns
• Provide analytics for your links and QR codes
• Secure your account and detect unusual activities

You can set your browser to refuse all or some browser cookies, but this may affect certain features of our service. You can also manage your cookie preferences through our cookie consent banner.

We retain your personal data for as long as necessary to provide you with our service and for legitimate business purposes, such as:

• Maintaining your account and subscription
• Providing analytics for your links and QR codes
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

When you delete your account, we will delete or anonymize your personal data within 30 days, except for information we need to retain for legal or legitimate business purposes.

If you request a refund, your links, QR codes, and associated data will be permanently deleted as part of the refund process.

Our service is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

For significant changes, we will provide additional notice, such as an email notification or an in-app message.

We encourage you to review this Privacy Policy periodically for any changes.

Marketing Communications: We may send you marketing emails about our products and services. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your communication preferences in your account settings

We will process your opt-out request promptly, but please note that you may continue to receive non-marketing communications (such as service-related notifications, security alerts, and legal updates).

For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:

• Performance of Contract: Processing necessary to provide you with our Services as outlined in our Terms of Service.
• Legitimate Interests: Processing that serves our legitimate business interests (such as security, fraud prevention, and service improvement) provided they are not overridden by your rights and interests.
• Consent: Processing based on your specific consent (such as for marketing communications).
• Legal Obligation: Processing to comply with our legal obligations under EU, UK, or member state law.

Depending on your location, you may have certain rights regarding your personal data:

For EEA/UK Users (under GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

For California Residents (under CCPA/CPRA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to access personal information
• Right to request deletion
• Right to non-discrimination for exercising rights

For Users in Other Jurisdictions:

You may have similar rights under local laws. Please contact us for more information.

To exercise these rights, please contact us at privacy@ezy.pt. We will respond to your request within the timeframe required by applicable law (typically 30 days under GDPR). We may need to verify your identity before processing your request.

If you have any questions about this Privacy Policy, concerns about your data, or would like to exercise your data rights, please contact us at:

Support/contact page.